SRINAGAR, : Days after Kashmir Dot Com’s (KDC) detailed report the struggles faced by citizens using the ‘JK Samadhan’ portal, Chief Secretary Atal Dulloo today convened a high-level meeting to address the shortcomings.
According to a handout issued here, Atal Dulloo held a meeting with Administrative heads of all the Departments along with Deputy Commissioners to assess the status of public grievances lodged by public on ‘JK Samadhan’ portal managed by the Department of Public Grievances here.
Dulloo while taking assessment of the grievances emphasised upon the Department to develop a more robust and analytical dashboard of the portal so that it is going to give detailed insights about the kind of grievances registered by public.
He made out that such analysis should be more inquisitive about the area, department, age group, issue and pendency of grievances. He emphasised upon the concerned Departments to have designated nodal officers who would follow the grievances of their departments up to their logical resolution.
The Chief Secretary also directed the Public Grievances Department to have a dedicated team of technicians comprising of IT professionals from BISAG-N and others for swift ironing out of technical glitches faced by departments and citizens alike.
Dulloo also took note of the department and district wise pendencies and enquired from the Administrative heads and respective DCs about the reasons for the same. He even asked about the timeline by which the same would be disposed off as per their merit.
The Secretary, Public Grievances, Aijaz Asad while giving overview of the current scenario of grievances laid out that after the launch of this portal on 23rd July, 2023 has on-boarded about 4,200 users from departments at various levels for resolving grievances in a fixed timeframe of 28 days.
It was also revealed that a total of 27,594 grievances has been received as of today and out of these 17,523 stands redressed with a disposal rate of 64%.
The meeting also discussed the status of grievances at district level with the respective resolution statistics. It also had discourse over the issues faced by departments and their taking-up with the team of developers from BISAG-N for their early redressal.
Moreover it was given out that the Department of Public Grievances (DoPG) is in a process of developing Samadhan 2.0 in near future which would be more seamless having the features of auto-forwarding upto last mile officer, reminders and great improvement in the user-friendliness for the easement of one and all. (KDC)
