Pahalgam, May 01: The Federation of Indian Chambers of Commerce and Industry (FICCI), J&K State Council, successfully organised a comprehensive Skill Development Program for the hotel industry in Pahalgam, in collaboration with Whetstone International Network, New Delhi, and Whet Shield Consultant Firm with support from Asal Resorts.
The initiative aimed at enhancing the capabilities of hospitality staff and elevating customer service standards across the region. With tourism being a key pillar of the local economy, the program focused on equipping hotel staff with essential skills in customer care, communication, professional conduct, and service excellence.
Industry experts and experienced trainers conducted interactive sessions, offering practical insights and hands-on training. The sessions emphasized customer satisfaction, effective communication, and adoption of modern service practices to meet the evolving expectations of both domestic and international tourists.
Mushtaq Ahmed Burza, Chairman, FICCI J&K State Council, while addressing the participants, said, “Hospitality is the backbone of Kashmir’s tourism sector. Through such skill development initiatives, FICCI aims to empower local workforce with the competencies required to deliver world-class experiences to visitors. This will not only enhance tourist satisfaction but also strengthen the region’s reputation as a premier destination.”
Bridging the skill gap in the hospitality sector is essential for sustainable tourism growth. This program is a step towards building a more professional and globally competitive workforce in Jammu & Kashmir, Rakesh Bhat Co-Chair, FICCI J&K State Council, said.
Haamid Mufti, Head of Skill Development & Education Committee, FICCI J&K, remarked that skill enhancement at the grassroots level is critical for improving service quality. “Our focus is to create industry-ready professionals who can meet international standards and contribute meaningfully to the tourism ecosystem,” he said.
Participants appreciated the initiative, noting that such programs play a vital role in improving service quality and opening up better employment opportunities in the region.FICCI remains committed to supporting the development of the tourism and hospitality sector in Jammu & Kashmir through continued training, capacity building, and strong industry collaboration.
